We rely on the integrity of our customers to operate our business without any upfront cost to you with the understanding that your invoice will be satisfied on the same day of service. On the day of your service, we provide all cleaning supplies, cost of transportation to your requested location, and pay our cleaning team daily upon completion of service.
Please note the following terms as an agreement to schedule & confirm services:
- You will be prompted to add a form of payment upon confirmation of your booking
- You will have the ability to add a tip and process payment manually upon completion of service
- Should your invoice remain open after 24 hours of completion of service, your form of payment will be automatically charged
- Should your invoice remain open after 24 hours of completion of service and your payment decline, a $20 late fee will be charged
Cancellation Policy & Service Fee:
- Scheduled services are reserved specifically for the customer and may limit our ability to accept other appointments. If a customer does not provide advance notice of cancellation, the full service fee agreed upon in the quote will be required. Failure to provide timely cancellation notice or failure to be present/available for a scheduled service does not relieve the customer of responsibility for the quoted service fee.
- Should you have a need to cancel or reschedule a single or standing appointment, we ask that you do so 48 hours in advance.
- Should customer request cancellation 24 hours prior to scheduled service, a $50 cancellation fee will apply
- Should customer request cancellation less than 24 hours prior to scheduled service, 50% of the cost of your service fee will apply
- Health related issues are not exempt from the cancellation policy
- Inability to access the property or areas scheduled for service due to entry issues, utility interruptions, safety or pest issues, double bookings with contractors working in areas we are scheduled to clean, or any other circumstances outside of the control of the company are not exempt from the cancellation policy
- Rebooking will be determined upon payment
- Should we have a need to cancel due to staffing issues, we agree to reschedule within 3 business days in addition to a 10% discount in consideration to your schedule